Welcome to LangkawiVacation.com. By accessing or using our website and booking services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any booking.
1. General
LangkawiVacation.com provides car rental, transportation, and travel-related services in Langkawi, Malaysia. By using our website, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.
2. Booking and Reservations
- All bookings must be made through our website, WhatsApp, or authorized booking channels.
- A deposit or full payment may be required to confirm your reservation.
- Customers must provide accurate personal and contact information when making a booking.
- We reserve the right to reject or cancel any booking if the provided information is incomplete or inaccurate.
3. Driver Requirements
For car rental services:
- The driver must hold a valid driving license recognized in Malaysia.
- The minimum driver age is typically 21 years old.
- Drivers must present identification (passport or national ID) and a valid driving license before vehicle handover.
4. Vehicle Usage
- Vehicles must only be used for lawful purposes.
- Vehicles must not be used for racing, illegal activities, or off-road driving.
- Only authorized drivers listed in the booking may drive the rented vehicle.
- Customers are responsible for the vehicle during the rental period.
5. Payment Terms
- Rental fees must be paid as agreed during booking.
- Additional charges may apply for late returns, damages, fuel shortages, or cleaning fees.
- Security deposits may be required depending on the vehicle type.
6. Cancellation and Refund Policy
- Cancellations made at least 48 hours before the rental date may qualify for a full or partial refund.
- Late cancellations or no-shows may result in forfeiture of the deposit.
- Refund processing times may vary depending on the payment method.
7. Damage and Liability
- Customers are responsible for any damage, loss, or theft of the vehicle during the rental period.
- Any accident must be reported immediately to our team and the relevant authorities.
- Repair costs not covered by insurance may be charged to the renter.
8. Insurance
Our vehicles may include basic insurance coverage. However:
- Insurance coverage may be subject to an excess amount.
- Customers are responsible for damages exceeding the insurance coverage limit.
9. Late Return Policy
- Vehicles must be returned at the agreed time and location.
- Late returns may incur additional hourly or daily rental charges.
10. Service Availability
While we aim to ensure all vehicles and services are available as booked, we reserve the right to:
- Replace the booked vehicle with a similar model if necessary.
- Cancel bookings due to unforeseen circumstances such as maintenance issues or force majeure.
11. Limitation of Liability
LangkawiVacation.com shall not be held liable for:
- Travel delays or disruptions
- Loss of personal belongings
- Indirect or consequential damages arising from the use of our services
12. Website Use
All website content, including text, images, and branding, is the property of LangkawiVacation.com and may not be reproduced or distributed without permission.
13. Privacy
Your personal information will be handled in accordance with our Privacy Policy and used only for booking and service purposes.
14. Changes to Terms
We reserve the right to update or modify these Terms and Cond